Sud de la France processes personal data of its customers, prospects and other contact persons. This privacy statement explains which data Sud de la France processes when, why and in what way.
When does Sud de la France collect (personal) data?
This privacy statement applies to the processing of personal information and data provided by customers, prospects and other contacts obtained when applying for and using our services (domain name registration and hosting packages) and when visiting our website. We also collect data when you subscribe to our newsletter, request information, ask a question, respond to our website or otherwise contact us.
Which (personal) data does Sud de la France process?
Sud de la France collects contact details such as name, address, telephone number, e-mail address, date of birth and bank details, data related to previous orders and use of our services. We also store contact history, for example when you ask a question to our customer service. If you use our helpdesk, we have your contact details and we can save the content of the conversations in order to provide you with a better service in the future and to improve our own information provision.
In addition to the personal data that you provide to Sud de la France, Sud de la France may collect, record and process additional personal data about your use of our services and website(s). Depending on the services you purchase from us, Sud de la France stores traffic and location data. This only concerns data relating to your communication, not the communication itself.
We also collect data about the equipment you use, such as a unique device ID, the version of the operating system settings of the device you use to visit our website, as well as data about the use of our website(s), such as the time when you visit us and the topics you view. The response (opens and clicks) to our emails are also recorded on an individual level.
Why do we process (personal) data
Sud de la France processes personal data in order to provide its services. For example, we store data for creating an account, the financial administrative processing and, of course, the application for a domain name. Sud de la France also needs data to (be able to) answer questions, handle complaints and process any refunds. After placing an order, a quotation and invoice number is linked to your account.
In addition, we store your IP address for security reasons. This way it can be checked from which IP address is logged in to the account or changes are made. Sud de la France also stores other traffic and location data in order to enable its services and/or to handle administrative and financial matters.
Third party recipients
Sud de la France uses systems or services of third-party suppliers, whereby the supplier may also have access to data of our customers. Some of our suppliers are located in the USA. These parties are certified under the EU-US Privacy Shield or contractual agreements exist about an appropriate level of security.
Sud de la France acts as an intermediary (registrar) for the application, allocation and possible use of a domain name. Your application will be passed on to the relevant registration authorities, such as the Stichting Internet Domeinregistratie Nederland (SIDN). The authority decides on the allocation of your domain name. In order to make registration possible, Sud de la France will pass on your application details (contact details (name, e-mail address, telephone number and correspondence address) to these authorities.
Personal data is exchanged within the Sud de la France group. If you are a customer of Sud de la France, we also regard you as a customer of other companies belonging to the Sud de la France group. Sud de la France does not sell personal data to third parties.
Under the GDPR, everyone has a number of rights. You can request Sud de la France to see which personal data we process about you. It also states how and why we process that data. If Sud de la France processes incorrect or incomplete data, we will adjust this at your request. You can also request removal. Sud de la France may be obliged to process the data for other purposes (administration, tax retention obligation). If you suspect that we are processing your personal data unlawfully or incorrectly, you can also have that processing limited. You can also object to the processing of your personal data for marketing or other purposes. The right to data portability is new under the GDPR. You can ask Sud de la France to transfer or have your personal data transferred. Finally, you can withdraw your consent to receive the newsletter or other processing.
Do you feel that Sud de la France does not act in accordance with privacy legislation? Or if you have any comments or questions, we would of course like to hear from you. As of 25 May 2018 you can also submit a complaint to the AP.
Sud de la France has taken appropriate technical and organizational measures and monitors and protects all its services (in)visibly against abuse and fraud. Sud de la France also engages third parties in the performance of its services. Insofar as these third parties process (personal) data when performing the relevant services, they do so in the capacity of processor. The processor concerned will of course only receive the necessary data and will be (contractually) obliged to maintain an appropriate level of security and to handle personal data with care. In addition, personal data is not kept longer than necessary. Sud de la France is legally obliged to keep traffic and location data for judicial investigation and investigation purposes on the basis of the Telecom Data Retention Act.
If you have any questions or comments about this privacy statement, we would of course like to hear them. Let us know via email@example.com.
Change of Privacy Statement
Sud de la France reserves the right to make changes to this Privacy Statement.